COVID-19 Information (Effective June 1, 2021)

Effective Tuesday, June 1, 2021, Charles River Bank will be open at full capacity. The health, safety, and well-being of our customers, employees, and community is our top priority. Our reopening plan outlined below is based on the guidance of the CDC and the Massachusetts Department of Public Health and is subject to change at any time.

Drive-up service will be available:

  • Monday, Tuesday, Wednesday, and Friday: 8:30 am – 4:00 pm
  • Thursday: 8:30 am – 6:00 pm
  • Saturday: 9:00 am – 1:00 pm

Lobby Access will be available:

  • Monday – Friday: 8:30 am – 4:00 pm
  • Saturday: 9:00 am – 1:00 pm

Evening Customer Service (By Phone or Prescheduled Appointment only):

  • Thursday: 4:00 pm – 6:00 pm

Our Customer Care Team is available during business hours to assist with your banking needs or questions.  Call your local office shown below or email As a reminder, please do not include sensitive account or personal information in an email.

  • Medway: (508) 533-8661
  • Bellingham: (508) 966-2857
  • Mendon: (508) 422-9792

For Businesses
Click here for COVID-19 relief options and resources from the Small Business Administration (SBA).

As of May 5th, 2021, the SBA announced the Paycheck Protection Program (PPP) funding has been exhausted.

Mask Mandate Update

In accordance with the updated guidelines from the CDC and the Massachusetts Department of Public Health, fully vaccinated individuals are no longer required to wear a mask or face covering inside a Charles River Bank branch unless you choose to. If you are unvaccinated, continue to wear a mask inside any of our locations. Masks are available at our entrances.

Updated Branch Protocols

Hand Sanitizer

Hand sanitizer is available at the entrances and throughout the lobby for your convenience.

Teller Line

Plexiglas dividers will remain installed at the teller stations. This is subject to change.

Meeting with your Personal Banker, Loan Officer, or Financial Services Officer

We continue to encourage you to schedule meetings in advance, although it is not required. Our goal is to obtain all information prior to the meeting to prepare forms and complete account setup before you arrive.

We will continue to update this page as warranted. If you would like more information on contactless banking, we have provided you with a checklist that offers many contactless banking options.

If you have any questions, please call our Customer Care Team at 508-533-8661 or email

We ask you to NOT enter our building if:

  • You are experiencing a fever (99.6° or more), new loss of taste or smell, cough, respiratory symptoms, or body aches
  • You are in quarantine or self-isolation
  • You have come in close contact with anyone diagnosed with or showing symptoms of Covid-19

Instead, utilize our drive-thru, Online or Mobile Banking, view other contactless banking options, or call us to make alternative arrangements.

Debit Card: With your Charles River Bank debit card, you can get cash, and avoid ATM surcharges by using one of the thousands of SUM® or MoneyPass® ATMs. You can also ask for cashback when shopping for groceries and at other major retailers.

New Accounts: Current customers can quickly and easily open a new Checking, Savings, or Certificate of Deposit while securely signed in to Online or Mobile Banking without additional identity verification. Non-customers, or customers adding a new joint customer, can click here to open a new account.

Mortgages: Visit our Online Mortgage Center for anything mortgage-related including pre-qualifying for a new mortgage, refinancing your current mortgage, applying for a home equity loan or line of credit, or just learning more about our current rates.

Continue to be aware of Coronavirus-scams

As too often is the case, periods of uncertainty are often accompanied by fraud-related attempts. Scammers have been setting up fraudulent websites to sell virus-related products and using emails and social media in attempts to steal your personal and financial information. The Federal Trade Commission offers these tips to protect yourself:

  • Never click on links from institutions unfamiliar to you. Doing so, could result in having a virus downloaded onto your computer or device.
  • Ensure you have up-to-date virus software and the latest updates downloaded on your computer or device.
  • Be on the alert for false emails from what appears to be the Center for Disease Control and Prevention (CDC). Instead, visit the Center for Disease Control and Prevention official website as well as the World Health Organization (WHO) website.
  • Ignore ads and online offers promoting vaccines, preventions, treatment, or cure claims for the Coronavirus.

Remember, Charles River Bank will never call you, unsolicited, and ask for
information about your accounts.
 If you suspect you have been the victim of fraud, please contact the Bank immediately.

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