Charles River Bank President & CEO Derek Plourde

The Charles River Bank (CRB) Board of Directors, at the December 21, 2021 meeting, appointed Derek Plourde to the office of President & Chief Executive Officer effective January 1, 2022. Mr. Plourde succeeds John (Jack) Hamilton who will retire as of December 31, 2021, after a 20-year tenure with the Bank.

Prior to this promotion, Plourde served as CRB’s Executive Vice President & Chief Operating Officer. Plourde joined CRB in 2018 as Senior Vice President/Senior Commercial Lending Officer.

Plourde has more than 25 years of experience in the financial services industry, with extensive knowledge of commercial lending, financial analysis, specialty lending, special assets, and relationship management. He graduated Summa Cum Laude from Bowdoin College in 1994 with degrees in Economics and Government Legal Studies and was inducted into Phi Beta Kappa. Plourde will graduate in 2022 with a degree from the intensive 3-year program at the University of Wisconsin-Madison Graduate School of Banking, along with a Certificate of Executive Leadership from the Wisconsin School of Business.

Steven M. Richardson, Chairman of the Board of Directors of Charles River Bank stated, “With his professional experience, industry knowledge, familiarity with our customers and community, and rapport with the entire team, Derek is the best person to lead Charles River Bank. We are confident that Derek can successfully navigate challenges presented by the ever-changing regulatory environment of banking, continual advancements in technology, and the impact of the ongoing global pandemic so that Charles River Bank remains the preeminent community bank in our market area.”

“I am honored and humbled to be selected as Charles River Bank’s President & CEO. I look forward to leading a phenomenal group of talented, seasoned, and dedicated community bankers. Our team will continue to provide exceptional product offerings, creative financial solutions, and personalized service to the individuals, families, and local businesses that are the foundation of our thriving community,” stated Plourde.

Plourde lives in Uxbridge with his wife, Laural, and two sons, Riley and Hayden. He is an active member of the Milford Rotary Club and served on the Board of Directors for the Milford Area Chamber of Commerce. In his free time, Plourde enjoys golfing and martial arts.

PERSONAL BANKER 1/Teller

Department:  Retail Banking

Reports to: Branch Officer

Summary: Processes customer transactions and cash handling. Provides customer service (in person, or via phone, or online) such as addressing online and mobile banking inquiries, placing check orders, assisting with ATM/Debit Card issuing and PIN resets, and conducting ATM balancing when requested.  Assist customers with queries concerning the financial institution and recognize and act upon opportunities to expand customer relationships. Responsible for achieving established customer engagement and service goals.

Judgment: Work is performed under the direct supervision of the Manager, Assistant Manager or Head Teller, following established routine and standard banking procedures. Requires some judgment and initiative in identifying customer needs for Bank services and products. Refers all questionable situations to a supervisor or bank officer.

Supervisory Responsibilities:

N/A

Job Requirements:

• High school diploma or equivalent, supplemented by on-the-job training; college degree is a plus
• Bank-related and computer courses. Above-average computer and keyboard skills, proficient in Microsoft Windows, Word, Excel, and Outlook.
• Six months experience in the teller function or cash handling, as well as sales experience, particularly in cross-marketing products and services.
• Excellent interpersonal and communication skills.
• Good understanding of financial products and services.
• Strong organizational skills

Specific Job Functions:

• Processes all transactions including deposits, withdrawals, loans payments, currency requests, and other teller transactions.
• Assists with proving ATM, processing Night Deposit transactions.
• Provides a range of customer service at the financial institution, explaining available financial institution products and services, and gathering customers’ information.
• Answers online, telephone, and in-person inquiries.
• Daily use of online banking systems, debit cards, credit cards, check ordering, and other partner systems to provide a high level of service to customers.
• Completes arrangements and documents for special services such as exchanges of foreign currency and processing savings bond transactions.
• Identifies customer needs and actively refers loan, investment, insurance, and brokerage services to appropriate financial institution specialists.
• Participates in sales, service, and product training meetings.
• Follows policies and procedures related to retail and lending.
• Performs related duties as assigned by supervisor.

 If you’re interested in applying, send your resume and cover letter to info@charlesriverbank.com.