Charles River Bank is pleased to announce that Assistant Vice President Nancy L. MacLeod, has been promoted to Mendon Branch Officer. Nancy has been a long-time member of the Charles River Bank team. In 1999, she joined the Bank as a part-time teller in the Medway office. She later was chosen to run the Medway High School Branch when it opened in 2006, followed by a promotion in 2009 to Assistant Branch Manager working at CRB’s newly opened offices in Bellingham and Mendon. In 2016, Nancy moved back to the Main Office in Medway where she was promoted to AVP/Medway Operation Manager. In addition to decades of banking experience, Nancy has completed the Branch Management Certification Series through the Massachusetts Bankers Association.
Nancy replaces AVP Ann Gonyea, who served as the Mendon Branch Officer since that office opened 11 years ago and is retiring to her vacation home in Virginia. Nancy’s new role requires supervisory and administrative responsibility for sales, service, operations, and security of the retail banking office. She will serve as a coach and leader to achieve strategic branch objectives and exceed service standards while maintaining existing customer relationships and developing new business relationships, customer engagement, and regular participation in community and business networking events. “I look forward to this next challenge in my banking career at Charles River Bank. I’m fortunate to work for such a great company that has given me so many opportunities to advance my career. I’m excited to be working again with the Mendon office team members, customers, and community leaders in my new role,” said Nancy.
“Nancy is the perfect candidate to lead our Mendon office team. She has extensive leadership experience, a calm and engaging demeanor, and dedication to our bank. We’re very fortunate to have her managing our Mendon office and I look forward to seeing her excel in this new role,” confirmed Jack Hamilton, President & CEO.