Charles River Bank customers should be aware of the continuing threat posed by multiple e-mail-based scams known as “phishing”. These e-mail-based scams attempt to collect private account information from customers through deceptive and misleading methods.
For example, these phishing e-mails fraudulently request personal information including user ids, passwords, Social Security numbers, credit or ATM card numbers. The unsuspecting customer’s personal information is generally gathered through a link provided in the e-mail that directs the recipient to web sites that look very much like a legitimate Charles River Bank site.
Please note that Charles River Bank does not solicit sensitive, private information from customers through unsecure e-mail. Also, Charles River Bank recommends accessing our website by typing the website address into your browser or by using a “bookmark” that directs the browser to our site.
Customers who receive these e-mails should not follow any of the instructions in the e-mail, and should not click on the links contained in the e-mail. If customers follow these steps, their accounts are not in jeopardy of being compromised. Charles River Bank will NOT send e-mail messages requesting your confidential information, including account numbers, passwords, or PINs. If you receive an e-mail requesting such information, please contact us immediately at 508-533-8661.
If you have any concerns about the legitimacy of an e-mail message that appears to be from Charles River Bank, please forward it immediately to firstname.lastname@example.org. As stated above, do not respond to the e-mail message or click any of the links contained in the e-mail. Please do not remove the original subject line or change the e-mail in any way when you forward it to us.
Customers who may have clicked on the links and entered information in response to one or more of these e-mails should:
- Contact Charles River Bank immediately at (508) 533-8661.
- Contact the following three credit bureaus to have a fraud alert placed on your credit report:
- Equifax Fraud Line: (800) 525-6285
- Experian Fraud Line: (800) 397-3742
- Trans Union Fraud Line: (800) 680-7289
- File a complaint with the Federal Trade Commission* or (877) IDTHEFT — (877) 438-4338.
- Additionally, to ensure that your computer was not infected with any malicious software that the phishing e-mail may have contained, we highly recommend that you immediately run a scan* to check for viruses or adware/spyware. Please contact a computer security professional if you need assistance with determining whether or not your computer has been infected.
*Please note that Charles River Bank is not affiliated with any provider of software packages that scan your computer, and we cannot endorse or recommend any particular one.